{"id":8141,"date":"2025-05-30T09:00:38","date_gmt":"2025-05-30T00:00:38","guid":{"rendered":"https:\/\/www.dry-fog.com\/en\/?post_type=cases&p=8141"},"modified":"2025-08-05T22:17:24","modified_gmt":"2025-08-05T13:17:24","slug":"print-ricoh-cec","status":"publish","type":"cases","link":"https:\/\/www.dry-fog.com\/en\/projects-technology\/cases\/print-ricoh-cec\/","title":{"rendered":"Case Study: How the Ricoh Customer Experience Center Elevated Print Quality with Ikeuchi Humidification"},"content":{"rendered":"
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Background<\/h3>\n<\/div>\n

The Ricoh Customer Experience Center (CEC) is a flagship facility where cutting-edge print technology meets rigorous performance standards. As part of their ongoing commitment to quality, the CEC continually monitors environmental factors like humidity that impact print performance.<\/span><\/p>\n

By 2021, the CEC\u2019s existing humidification system, designed by a local integrator, was no longer meeting evolving production demands. Despite best efforts from the team, the system struggled to consistently maintain the 42% RH target, which led to occasional issues with static buildup, ink adhesion, and paper handling. As production requirements increased, so did the need for a more robust, reliable solution.<\/span><\/p>\n

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The Turning Point: Partnering with Ikeuchi<\/h3>\n<\/div>\n

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Recognizing the need for enhanced environmental control and dependable support, Ricoh selected Ikeuchi\u2019s advanced Dry Fog humidification system. In 2021, 13 AE units were installed at the CEC, marking the beginning of a transformational upgrade.<\/span><\/p>\n

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Installation & Setup:<\/h3>\n


\n<\/b>The installation process was described as \u201csmooth, inexpensive, and turnkey.\u201d The Ikeuchi system integrated seamlessly with CEC operations, ensuring minimal disruption during the transition.<\/span><\/span><\/p>\n

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The Results: A Step-Change in Performance<\/h3>\n<\/div>\n

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Significant Quality Gains<\/h3>\n


\n<\/b>Within two phases of deployment, the CEC achieved a dramatic improvement in print consistency. Humidity-related error rates fell from around 72% to below 1.5%, surpassing Ricoh\u2019s stringent performance targets. Print anomalies tied to static and ink performance were effectively eliminated.<\/span><\/span>
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Reduced Maintenance and Costs<\/h3>\n


\n<\/b>The CEC team saw a significant reduction in preventative maintenance needs, with the interval between service intervention related to lack of consistent humidity considerably extended. Importantly, the Ikeuchi system has required virtually no corrective maintenance since installation.<\/span><\/span>
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Consistent Environmental Stability<\/h3>\n


\n<\/b>Even after the CEC increased its air exchange rate from 1.5x\/hour to 8x\/hour in 2024, the Ikeuchi system maintained humidity within 2% of target, a critical factor in maintaining optimal print quality.<\/span><\/span>
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Positive Feedback Across Teams<\/h3>\n


\n<\/b>The sales team has been more likely to present first-pass print samples to customers, reflecting the improvements in reliability and consistency.<\/span><\/span>\n<\/ol>\n

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A Collaborative Partnership and Future Potential<\/h3>\n<\/div>\n

Beyond the technical results, Ricoh has valued Ikeuchi\u2019s responsive support and willingness to provide extended training. This partnership approach has been an unexpected benefit that has added significant value to the relationship.<\/span><\/p>\n

Looking ahead, the CEC team has expressed interest in exploring portable Ikeuchi systems for media qualification and performance testing across its labs, pointing to continued innovation together.<\/span><\/p>\n

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The Bottom Line<\/h3>\n<\/div>\n

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Would Ricoh recommend Ikeuchi\u2019s humidification system to other sites or customers?<\/span>
\n<\/span>Absolutely.<\/span><\/span><\/p>\n

\u201cWe know it\u2019s the most effective way to manage RH at a low cost.\u201d<\/span><\/i><\/span><\/p>\n

Through a shared commitment to excellence, Ikeuchi has helped the Ricoh CEC elevate environmental control and achieve world-class print quality, reinforcing Ricoh\u2019s position as a leader in the industry.<\/span><\/p>\n

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Access the Ikeuchi USA LinkedIn Newsletter Article Here:<\/h3>\n

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